Registered Massage Therapists (RMTs) are now able to gradually resume providing massage therapy treatments. As someone who has accessed these treatments in the past and hopes to access them in the future, you may be wondering what you can expect from your treatment in the midst of a pandemic. We hope that this guideline will help you feel safer and more confident as you access massage therapy care during this unprecedented time.

  

Updates will be ongoing, please check back often. Updated on July 29th, 2020.

 

Your Massage Therapy appointment experience will now feel and look different at In Balance Massage Therapy.

 

Going forward this will be our new standard procedure when coming in for treatments:

 

Before Your Appointment

There will be some changes to the way appointments are scheduled and some new procedures for arriving to your appointment to keep you safe.

  • If you are a new client to our clinic, Brad Hartwell, RMT will be available for you in the evenings and Saturdays.

  • When booking an appointment at our clinic we will perform a risk assessment by pre-screening you for Covid-19 symptoms via an email that will be sent to you to fill in 24-48 hours in advance of your appointment. At this time we will also assess your need for massage vs. the risk associated with Covid-19. If you have symptoms of Covid-19 you will not be provided with massage therapy care, and will be directed to a local public health unit.

  • The day before your appointment if you are experiencing symptoms or have come in contact with someone you believe to be infected, please call your therapist directly to reschedule your appointment. Clients suspected of being infected will need to self-isolate for 14 days before being eligible to request another appointment. Please consult the self-assessment tool for a list of symptoms (https://covid-19.ontario.ca/self-assessment/)

  • You will notice that there is more time between available appointments. We can no longer book back-to-back appointments. Added time between clients to clean, sanitize and disinfect treatment rooms and restroom means we will see less clients per day. Please bear with us when we offer you an appointment time, we can no longer be flexible with our start times as we have set start times to coordinate with our coworkers. It will be difficult to schedule appointments at the exact same time, so please bear with us when we offer you a start time.

  • Your RMT will tell you about all public health measures they have implemented. 

 

When you arrive

  • When you arrive at our clinic, please either wait in your car until your appointment time or look for the GREEN SIGN in the window. When the treatment room is ready we will flip to sign the GREEN or text/call you to let you know you can come in. We have a GREEN SIGN in the front window when it is suitable to “Come In”, otherwise a RED SIGN stating “Please wait” will be showing. For now, the clinic door will be locked between appointments. These measures are in place to help to avoid clients from crossing paths.

  • Upon arrival, we are asking that our clients use hand sanitizer immediately. Please try to use the restroom before you arrive. If you would prefer to wash your hands the washroom is available and while you are getting on the table your RMT will go back and clean the washroom immediately after use. In the wet weather we may also ask you to put on boot/shoe covers for your footwear before walking through the clinic into your treatment room

  • We ask that you arrive to your appointment alone. If you have a guardian or care giver with you, you must tell us in advance. We no longer have a waiting area and we now have a visitor log that anyone who does not have a scheduled appointment will be asked to sign in (name, contact number and time in/time out). This is to help assist Public Health with contact tracing. All visitors are required to wear a mask

  • All of our clients must wear a mask when they enter the clinic and for the duration of your treatment. We have a few masks on hand you can purchase if you do not bring one with you. If you have any concerns about wearing a mask, contact your RMT in advance. If you cannot wear a mask due to a chronic, existing, non-infectious respiratory condition, together with your therapist a risk assessment will be done to determine next steps.

  • Upon arrival, you will then be screened again for Covid-19 symptoms to ensure your status has not changed and give verbal consent for treatment due to the risk of covid-19 and not being able to socially distance in the treatment room. At this time your therapist may take your temperature with a touchless thermometer.

  • Therapists will be wearing the required personal protective equipment at all times.

  • You will see that the waiting room looks a bit different. Most of the chairs have been removed, the remaining chairs are spaced two meters apart. The water service and magazines have been removed. There is plexiglass on the desk.

  • You will see informational posters and instructional sheets displayed in the clinic and in the restroom. Please notice. These include the signs and symptoms of Covid-19, what to do if one is at risk, and how to limit transmission, signage reiterating the requirement to wear a mask and how to wash or disinfect your hands before proceeding.

During your appointment

While the treatment will remain as normal as possible, there will be a couple of changes.

  • You will be asked to wear your mask during the entire treatment.

  • Your RMT will also be wearing a mask at all times.

  • You may need to request a blanket

Behind the scenes

  • Changing linens and blankets between clients which will be washed and dried on the highest heat setting possible.

  • Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) is done throughout the day.

  • Disinfecting the treatment room and all of its equipment between every client. This includes but is not limited to the massage table, stool, covered pillows, oil bottle and face cradle. Any face cradle cover is changed after each patient. Please avoid touching random things (for example, the walls) in your RMTs room if possible.

After the appointment

  • If you have gotten paper receipts in the past, it is likely that your RMT will have gone paperless to discourage touching any shared surfaces. This would include digital options for all necessary paperwork and forms.

  • Payments for your treatments. We are asking everyone to please use e-transfer to send payment for your treatment directly to your therapist. We have a debit machine for contactless transactions, debit preferred before credit cards.

  • After the appointment your RMT will wash their hands (including forearms and elbows) with soap and water before and after disinfecting. They will then clean and disinfect anything used during the appointment.

  • While you are not receiving massage therapy treatment, you should maintain a 2 meter distance from your RMT.

Although the treatment environment and the procedures you are expected to follow might be a little different than before, what remains the same is our commitment to the health and safety of you, our clients.

 

 

If you have any questions regarding anything please don't hesitate to contact your therapist directly,

or call the clinic at 905 646 4268 (please leave a message, as we do not have a receptionist)

THE CLINIC

27 Secord Drive

St Catharines, ON

L2N 1K9

905 646 4268 (IBMT)

Opening Hours:

Mon - Fri: 9:15am - 8pm

​​Saturday: 8:30am - 4pm

Sunday: Closed

*Hours Vary*

CONTACT

This is a general contact form for the clinic. If you wish to contact a therapist or practitioner directly, please see their contact info on their associated pages. Thank you.

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