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Frequently Asked Questions about Massage Therapy

  • How will massage therapy benefit me?
    With professional massage therapy you can experience relief from muscular tension and pain, receive increased range of motion and a reduction of mental stress levels. Massage is a natural healing process that can deliver both physical and emotional benefits. Treatments are specifically tailored and customized to meet your needs. All treatments will be customized to each individuals needs.
  • How often will I need treatments?
    Your body can let you know. Some people require only a few sessions to treat a specific problem, while others become regular clients of massage therapy as both proactive and preventative healthcare. Massage can help maintain good muscle tone, flexibility, and help correct muscular injuries. Your RMT will talk with you to discuss your goals and come up with a treatment plan for you.
  • How old does a person need to be to receive massage therapy?
    Any age. Massage therapy treatments are effective from birth through palliative care stages. Children may have a parent in the treatment room.
  • Which regions of my body get massaged?
    Your RMT will ask you what your goals are for the session. You will also be asked to describe any chronic problems that you are experiencing and past injuries. This will determine the appropriate regions of your body that need attention. A typical full-body massage involves your back, neck, shoulders, arms, legs, feet, and hands. You may also request scalp massage and abdominal massage. Certain areas require written consent from you, the client. These areas include chest wall, gluteals, upper inner thigh and breast tissue. You will be asked for written consent for each treatment that includes one or more of these clinically relevant areas.
  • Will I experience muscle soreness following a massage therapy treatment?
    Most people report feel very relaxed, and often experience significant relief from aches, pains and stress after a massage session. However some people, especially those who require deeper pressure massage, experience mild muscle soreness which may last a day or two. Once the soreness is gone, they often notice heightened energy levels and an increased range of motion.
  • I'm not sure I'm comfortable with a stranger touching me.
    It is not uncommon for first-time clients to be apprehensive with the personal nature of massage therapy. Most clients lose this apprehension within the first few minutes of treatment. Massage therapists are trained professionals who respect your feelings and go out of their way to allow you to feel comfortable. If at any time, for any reason, you wish to stop the treatment, it is your right to do so, just communicate with your therapist you wish to end your treatment session or adjust pressure.
  • Do I have to take off all of my clothes?
    One of the keys to the success of your massage therapy session is your ability to relax and feel comfortable. Therefore, the decision is yours; remove only the articles of clothing that you are comfortable with removing. Traditional full-body massage treatments work best when administered directly, without the barrier of clothing on the areas massaged. During a session you will be fully covered with a sheet/blanket, only the area of your body that is being worked on is uncovered. Before and after the session, you will undress and dress in complete privacy.
  • Will my extended healthcare plan cover the costs of massage therapy treatments?
    Yes. Most extended healthcare plans include regisitered massage therapy and some even have on-line billing. As a courtesy at our clinic we will direct bill for you, if you let your RMT know in advance. Some plans ask you to first receive a physician's referral. It is up to you, the client, to find out how much coverage you have per treatment and per year and is up to you to keep track of your limits. Any balance owing that your insurance does not cover is due the day of your treatment. There are no refunds for massage therapy treatments.
  • Do you offer massage gift certificates?
    Yes we do, for every occasion. A massage treatment is a great way to show someone how much you care, by giving them the opportunity to relax and take time for themselves. Gift certificates may not be purchased using your health insurance benefits. Receipts are not generally issued for gift certificates as they are not covered by your insurance. For contactless pick-up we ask that you call or email the clinic ( to request a gift certificate for a scheduled pick up (we will need the recipients name on record incase they misplace the gift certificate we will still honour it) and payment can be made via etransfer to the clinic or your RMT directly.
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