Consent to Participate  (please read each policy statement, ask questions if you have any)

 

 

Privacy and Sharing of Information:

Your medical and personal information is collected at our clinic in order to provide you with safe, effective and ethical care. All information will be kept by the Health Information Custodians at In Balance Massage Therapy or your RMT. RMTs practice in collaboration with other health care professionals, called your circle of care. RMTs allow others within your circle of care to access your health records when such access is reasonably necessary for the provision of healthcare unless you the patient/client has expressly instructed the RMT not to provide such access.

 

Cancellation Policy:                        *There is a charge for no call/no show and late cancellations with less than 24 hours notice*

Our clinic has a 24 hour cancellation policy. RMTs at this clinic only earn a living by providing treatments and your treatment time has been set aside exclusively for you. This means that you agree to give as much notice as possible when you need to cancel or reschedule your appointment for any reason. If you are experiencing symptoms of illness, please notify your RMT immediately. All RMT direct contact info can be found on our website, InBalanceMassageTherapy.com. You will personally be invoiced the full treatment fee, not your insurance company when you fail to show up or cancel with less than 24 hours notice.

 

Arriving late:

Your appointment time has been set aside exclusively for you. If you are running late your RMT will treat you for the remainder of the scheduled treatment time that you have allowed. You are responsible to pay for the original treatment time as requested for your appointment. We have structured start/stop times and it is unprofessional for us to make the next patient wait because your appointment started late.                                        

 

Payment policy/Insurance billing:

Please be advised that payment is due, in full, at time of appointment. For your convenience, payment may be made via cash, e-transfer, debit or direct billing may be possible (as a courtesy, it is not a requirement that we offer direct billing) based on your extended health insurance policy. Credit card payment is available but not preferred. If you would prefer direct billing to your insurance company please be advised:

1. Your RMT will attempt to submit a claim to any insurance company on our eligibility list. Submitting to your secondary plan is often not available on our end. Some exceptions apply.

2. It is your responsibility to know the details of your coverage (ex: do you require a Dr’s note? How much is covered per treatment and per year? When does your year start?).

3. Your RMT has no control over what coverage you have, if your claim will be successful or the amount that your personal policy will pay or partially pay for your appointment.

4. Contacting your insurance company in advance and knowing the details of your specific plan will ensure better success in submitting a claim on your behalf. Otherwise you will pay for your appointment and we will issue you a receipt to submit the claim yourself.

 

Clinic Details:

All RMTs at this clinic are Independent Contractors and run their own businesses from within our clinic.  If you have a concern please speak with your RMT directly so they can address your concern and accommodate you accordingly. Appointments include: intake, assessment and treatment planning, time to get undressed/redressed, use of the washroom, hands on treatment and home care instructions.

 

Refunds:

​We do not offer refunds. As a client you have rights. You have the right to refuse or withdraw your consent at any time, for any reason. You have the right to stop treatment or ask for a change during treatment (example, how much pressure is being applied or areas of your body you would or would not like treated) at any time, for any reason. You are welcome to try other RMTs to find the right fit for you.

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Gift Certificates:

   We offer Gift Certificates for any occasion throughout the year. Gift Certificates are non refundable/no cash value. You may transfer to someone else to redeem. Please note they have " please book appointment by..." dates on them. You may not purchase Gift Certificates with insurance coverage.

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